Useless Avon Credit department and contact centre

Avon gets a 0.

This company's credit control department is useless. They can't even trace an order payment that I made when their online order system deemed faulty, didn't send me an order number and no order was received by me. Their online mastercard system took my money.

I've been contacting all of their departments many times, but they don't even bother to respond. Even my Representative Leader has tried. She mailed various people, including her Manager, but the credit department has not responded to anything. They keep asking for all my proof of payments, which I've sent through many times.

I reordered the same items under my Representative account, ordering 1 item less, which means they owe me money, but have the audacity to hand me over and charge me interest for non-payment.

I'm going to charge them R50 interest for every month that they have my money. This is what they charge.

I'm beyond myself with this and begging for a financial expert to go through their financials to find this money. It must be somewhere, as it's come off my bank account. I've given them everything I have but all they know is to ask me for a proof of payment from the transaction, but you don't get that from an online mastercard transaction that is on their website. I can only give them the transaction date and amount.

Will someone pleeeease phone me from Avon, as your contact centre, credit control and everyone I could possibly find, have no clue what they're doing?

My credit record is being tarnished while Avon sweeps all of my complaints under the mat, because they don't know how to find a payment.

I demand an apology and for them to refund me in cash, but I doubt if they even know how to do this, judging from the strange adjustments made on my account.