Urgent Complaint Regarding *****ulent Account

Lizandia Smith ‪***‬ 19 monte rosa protea hights Brackenfell Western Cape *** ‪***‬ 19/08/2024

Dear Avon Customer Service,

I am writing to formally lodge a complaint regarding a *****ulent account that has been opened in my name without my consent. Despite my efforts to resolve this issue, I have encountered significant obstacles, and I urgently need your assistance.

I was recently informed that an account was registered under my name, resulting in unauthorized purchases that have negatively impacted my credit score. I was directed to send all my proof to *****SA, but I have not received any further guidance or support from your team regarding this matter.

It has come to my attention that I am now facing financial difficulties as a result of this *****ulent account, with a debt of over R5000. The fact that it was easier for someone to impersonate me than it is for me to rectify this situation is incredibly frustrating. I find it concerning that an account could be opened without the required FICA documents, and I believe this raises serious questions about compliance with the POPI Act.

I urge you to take immediate action to investigate this matter, provide me with details regarding the *****ulent account, and assist me in rectifying my credit report. The lack of communication and support from your team is unacceptable, and I hope to resolve this issue promptly.

Thank you for your attention to this matter. I look forward to your swift response.