Unresolved Lost | Misplaced Parcel Enquiry

Avon order no: *** – Box A | 2 of 2 Skynet tracing no: ***6

I, Leonie Haasbroek, am acting on behalf of my mother Maria Kolesky who is the recipient herein.

The above order as placed and invoiced by Avon on 1 November 2023.

On 6 November 2023, I received a sms that this order is out for delivery, but I only received a parcel for a 2nd order that was placed in conjunction with this one.

When I enquired with the delivery person about the other order, he said “oh yes, he knows about it and will deliver it later that same day”.

After this day I struggled to get in touch with the local Sky Net Port Elizabethbranch and finally spoke to Michael who advised me that they are aware of a split order from Avon, but they only received 1 of 2 boxes (Box A | 1 of 2). A decision was made that they will deliver the 1 of 2 box in the meantime and it was delivered on 16 November 2023.

I also spoke to Sky Net Head office who confirmed that this Box A | 2 of 2 has been lost or misplaced.

For the past 2 weeks I have been constantly phoning and following up with Avon who claims they are waiting for Sky Net to reply to their email that confirms that this parcel is lost or misplaced.

For the past 2 weeks Sky Net claims they are still busy with an investigation.

Both establishments keep telling me they will escalate the matter and promise that they will get back to me, but never do.

I am at my wits end. My clients are fed up waiting for their orders, but nobody cares about this or are interested enough to resolve this matter.