Unresasonable service from credit

Good day<br> <br> I contacted the Call centre to inquire whether my proof of payment has been received and whether my order willbe released. I was kinformed by the agent that this will not be done as I have an outstanding amouny this was despite informing the agent that the amount outstanding is for products that were returned and they must still receive the credit note.<br> The thing that annoys me about Avon policies is that when they want stuff to be done, sales agents have to jump yet they can never return the favor. I've had instances in the past whereby a sales leader has submittedna credit note and ffunds were never credited into my account. I'm always told I must go through a sales leader which I find odd in this digital age where one can do things themselves.<br> I also have an outstanding amount from April that is still to be credited to my account? <br> Can someone ensure my order is released and this is sorted? Processes at Avon make being am agent difficult and put one off.<br> <br> Thanks