Unprocessed cellphone banking payment

<p>My name is Alice Kgomo I'm selling Avon my cell number is ********** 999 ,account number ********** 4 ,</p> <p>address 39603 ext 18</p> <p>Sipho ngema street</p> <p>mamelodi east .I paid R320 on the 7/12/2016 through cellphone banking of fnb bank I sent proof of payment to Avon after I realised its not reflecting on my account. When I called Avon to confirm if they received my proof they said they didnt I sent again but still they said it didn't reach them .I asked lizzele Combrik my manager to send it on my behalf also when I call they said they haven't received it I'm really disappointed because the proof of payment I requested from the bank confirms that a payment went to Avon account ********** 4752 ref ********** 4</p>