unpaid refund

On the 16 February I have send email to request a refund and closed my account ,on the 18 February got respond from Cheryl Mangwane ,Dear Client,<br> With reference to your e-mail dated, 16 February 2016 08:10 PM, please be advised as follows.<br> The refund request for R501.30 is in process. The refund will reflect in your bank account shortly and account is closed.Thank you for your patience. Yours in service,CRE.Cheryl Mangwane..I waited ..thoko skosana ask for proof of payment which I have send to her on the 23 February Good day Thuli,<br> In order to successfully effect a refund we require proof of payment for auditing purposes.<br> Regards,Thoko Skosana Avon Justine Customer Services.23 February Dear Client,With reference to your e-mail dated, Friday, February 19, 2016 8:15 PM, please be advised as follows.<br> Due to the back logg we cannot confirm the turn around time.Yours in service,CRE.Valdean Reddy.Dear Client,<br> With reference to your e-mail dated, Wednesday, March 02, 2016 5:29 PM, please be advised as follows.<br> Your refund request is now being handled by management .This will reflect in your account with in the next 7 to 10 working days. Such a big company with bad service