Unhappy Representative

I'm not happy. I joined a few weeks ago as a representative, a lady by the name Lebogang Success Ralenala was assisting me. Now yesterday I got an SMS, stating that my order has been processed, meanwhile I don't remember ordering anything. And then today I get an SMS to expect delivery on 03.05.2023. I'm not happy with her services because she has not helped me one bit. I don't know if she ordered products on my name with my information or what. I can't seem to login to my account on the Avon On app, it keeps saying "Permission Denied". Please FIX THIS, or delete my account as a representative.