UNHAPPY REPRESENTATIVE

I am an Avon representative and I have logged an account query on the 5th of August and nobody is taking it seriously instead I receive an sms charging me an extra R50 for delay of payment. I received an sms that states that I owe Avon R888 and I am very certain that I made payment on my June orders. I don't understand how it is that I got my June orders with a "non-payment" account.

The following reference numbers were given to me by my bank for the head office to track the money: *** payment made on 28/06/2021 for the amount of R775.00

*** payment made on 01/07/2021 for the amount of R90.00 Both payments were made on the Avon ABSA account number *** from my CAPITEC account and I have provided my account number to track it in the countless emails I have sent to you.

Capitec: Payment from TUMELO to ***. Amount: R775.00 on 28/06/2021 13:55.

*** Capitec: Payment from TUMELO to ***. Amount: R90.00 on 01/07/2021 09:09. ***.

I don't understand how you receive payments but cannot check your records for my payment when I have sent the account number that I made payment with.

Check your records please because I am not planning on making another payment.