Unfair treatment from Justine

Dear sir/Madam My Name is Rebecca Mokhondo I'm Justin consultant, my Justine box was ****** during Easter holidays and I reported the matter to Justine and send them SAPS case number and requested to make payments arrangement because I'm unemployed and they agreed and I'm paying R100 every month as agreed I never skipped my payment so I was surprised when ITC called and sending sms that my account is handed over to them when I explained to them and tell them that I made payment arrangement with Justine they don't understand they forcing me to pay the amount that I'm not affording to pay please intervene I'm frustrated they want to blacklist my name and I was paying every month as agreed please contact me on the following numbers as soon as you receive my request I don't have peace the calling every single day and they don't want to lesson to what I'm saying. Please take my request in to consideration.