Unbelievably unhelpful

3 years ago i paid my account and Avon then gives me bad credit WITHOUT contacting me once about it. i only found out while applying for my student loan this year and i cant get it until Avon sends a letter. so i contact them before xmas and send the original proof of payment i had emailed 3 years ago. i get told to wait for January 5th. then it takes 14 working days to get to the journals dept. 14 days later i phone - \no it doesn't open can i resend it". not one PHONE CALL to say they cant open it. eventually i get it to Journals. for 3 days i phoned and gave my number to the consultant who PROMISED someone was going to phone but NEVER did. eventually i am told the manager needs to sign off on it before they look for it. a week later a consultant puts me on hold for 10min then comes back telling me the supervisor will phone me in 30min. they NEVER did. eventually my mom speaks to the general manager the following day who informs me said supervisor has been in hospital for a few days. now that i have the managers attention they look for my payment and conveniently cant find it and say my statement is incorrect. ended up repaying it just to get the clearance letter the next day"""