RH
Rudi H
1 reviews | Active since Mar 2014
30 Sept 2020, 16:50
Unacceptable service from Justine.
We placed an online order with Justine on 31 July 2020. Parcel received on 4 August 2020 on invoice number ***. Value of order placed R645.30. Items on invoice not ordered included in invoice for R1279.74. Items not ordered were returned and signed for by Portia Moima on 20 August 2020. Portia or Justine is not responding on various e-mails sent to them since 4 August. More than 10 e-mails were sent without any response from Justine. On 22 August we paid the amount of R511.00 as calculated as our items ordered and received.Received a SMS today that the account is handed over to ITC BA for collection. There is no way to make contact with anybody at Justine to discuss the problem.
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Replies (2)
Avon Justine's replyOfficial
01 Oct 2020, 09:19Dear Rudi,
Thank you for contacting Avon Justine.
I sincerely apologise for the inconvenience caused.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Yours in Beauty,
Janine Dwayi
Thank you for contacting Avon Justine.
I sincerely apologise for the inconvenience caused.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Yours in Beauty,
Janine Dwayi
Avon Justine's reply01 Oct 2020, 09:19
Official
Dear Rudi,
Thank you for contacting Avon Justine.
I sincerely apologise for the inconvenience caused.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Yours in Beauty,
Janine Dwayi
Thank you for contacting Avon Justine.
I sincerely apologise for the inconvenience caused.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Yours in Beauty,
Janine Dwayi
RH
Rudi H's updateReviewer Update
15 Oct 2020, 13:01Thank you Janine for attending to the above complaint. Problem solved on 10 October 2020 and account balance is zero. Received a SMS message that this account has been inactive for almost three months and to keep the account open we need to place an order. Really? The account had a problem for three months ( not our problem), but we will place an order.
RH
Rudi H's update15 Oct 2020, 13:01
Reviewer Update
Thank you Janine for attending to the above complaint. Problem solved on 10 October 2020 and account balance is zero. Received a SMS message that this account has been inactive for almost three months and to keep the account open we need to place an order. Really? The account had a problem for three months ( not our problem), but we will place an order.