LJ
Lyndsay J

1 reviews | Active since Nov 2012

28 Jul 2015, 14:45

Unacceptable Service from Avon call Centre

I called the Avon Justine service centre on *** at 13h13 and spoke to a consultant by the name of Vernique (or some name of that sort), a very rude and unhelpful consultant. <br> She has no phone etiquette when dealing telephonically with clients, no respect for the client on the line, continued to speak whilst I was speaking and dropped my call when asked to speak to someone higher in position since she has no customer service skills to deal with my query.<br> Which apparently wasn't simple enough since I also spoke to yet another consultant this morning at 08h00, who assured me that my order which was under value would be deleted and I will be able to place another order which will be processed. This in fact did not happen, my orders were merged.<br> I DID NOT ASK FOR THIS!! Upon calling again and dealing with a very unhelpful and rude Verinque Celeste who did not deal with me in a respectful manner. After she had dropped my call, this was before placing me on hold for more than 5minutes to do who knows what because she only returned with more attitude.<br>

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Replies (1)
Avon Justine
Avon Justine's reply28 Jul 2015, 15:20
Official
Hello Ms Johnson,

Thank you for bringing this query to our attention.

As per our telephonic conversation, order WWW*** and WWW*** were merged and processed on invoice number ***2.

We contacted the courier Fast n Furious and they confirmed invoice ***2 is stopped from manifest and will not be sent out for delivery.

Invoice ***2 will be credited as soon as its received at the Distribution Centre and sent to Credit Returns department.

We sincerely apologise for the bad experience and the inconvenience that this caused, you can submit a new order worth the minimum order value to be processed.

We highly appreciate your feedback as it will assist us to become better at what we do because we strive for world class service.

We have escalated this to Vernique's supervisor and Quality Assurance to provide training.

Please feel free to contact us for any enquires.

Warm Regards
Avon Justine