Terrible service from Avon!

i placed my order on the 10nth of February and the next day Avon sends an sms saying my order was over my limit and i needed to pay an amount of R715 to release, I payed the money and they delivered on the 18nth but to my surprise the box was damaged and had to be sent back. I've been phoning Avon to do a follow up quite a number of times and no one was helping, Eventually they delivered on the 28th of Feb but what was shocking was the invoice, looks like Avon did not credit the damaged box and iam now owing the R4626 instead of R2900. Iam now being sent from pillar to post when i call in and the managers are always not available when you want to speak to one of them. This has been rather a terrible experience ever since i became a representative