Terrible service and administration

1. I have been asking for a balance statement for both my Avon and Justine account from their service center for almost 6 months now. I have asked and asked over and over again but no one bothers to respond to my query. 2.My credit rating is negatively affected by these accounts that they never bothered to update. I do not owe them anything but both Avon and Justine still reflects as “in arrears “. Where is the fairness in this?