Terrible Service

Today is the 7th day and still no refund in my account. What special bank accounts do you guys use that you are unable to process a refund. International payments dont even take so long. Please note this is a refund of my money and that is owed to me please ensure this is paid to my account now ! or i will take legal action. This was reported before the person in charge calls twice and thats it does not leave a voicemail or send an email with a reference to call back. Surely yourl can do better