1 reviews | Active since Mar 2017
Terrible service
<p>Avon Account ********** 41, they keep on invoicing products that are not in the box. This is too much, paying for products you never received, this is ridiculous. Avon is ripping of the representatitives, and this is not the first time</p>
Dear Nnadipha
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Not In Box
We do apologise for the inconvenience caused.
Kindly note, we do have a Not In Box process that will be able to assist you when there are items charged but not packed.
Kindly complete the picking slip which can be found in your box the cover page.
Please complete next to the missing items the quantity, the amount and the reason code which is 22 for not in box.
Once, the above has been completed please email the picking slip with your identity copy to the below email address.
Also, note that the claims can only be done within 40 days from the invoicing date.
All Not In Box claims that are older than 40 days please send them to your Sales Leader and Zone Manager to submit with the Returns department to assist.
Alternatively, contact the Queries Team or the Contact Centre for more clarity.
Queries: ***
Contact Centre: ***
Yours In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Nnadipha
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Not In Box
We do apologise for the inconvenience caused.
Kindly note, we do have a Not In Box process that will be able to assist you when there are items charged but not packed.
Kindly complete the picking slip which can be found in your box the cover page.
Please complete next to the missing items the quantity, the amount and the reason code which is 22 for not in box.
Once, the above has been completed please email the picking slip with your identity copy to the below email address.
Also, note that the claims can only be done within 40 days from the invoicing date.
All Not In Box claims that are older than 40 days please send them to your Sales Leader and Zone Manager to submit with the Returns department to assist.
Alternatively, contact the Queries Team or the Contact Centre for more clarity.
Queries: ***
Contact Centre: ***
Yours In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***