mN
melissa N

1 reviews | Active since Sept 2015

20 Jul 2016, 05:52

Terrible service

<p>i recently did a credit check on myself only to notice that i have a avon account which i never knew about untill now.</p> <p>i called the call center informing them that it was ***** as i was listed because of this account. i spoke to an agent there who really was of no assistance and when i asked to speak to a manager he says"why?he will tell you the same thing that i did" .</p> <p> </p> <p>i then sent through TWICE an affidavet to the ***** department as i was informed that they do not take calls and till now i have not recieved any feedback. 3days later and nothing, this is a SERIOUS matter and avon treats it very lightly but can open an account on the wrong persons name??</p> <p> </p> <p>i need this account to be closed as it is not MINE and i need someone in your ***** department to call me back asap.</p> <p> </p> <p>avon either needs to start doing there job or employ people who can, i have worked in call centres for big companies and trust me you guys are really no where close to service excellance!</p>

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Replies (1)
Avon Justine
Avon Justine's reply21 Jul 2016, 13:12
Official

Thank you for bringing this query to our attention.

As per out telephonic conversation, resolution to your enquiry is in progress.

Your documentation has been received, please expect correspondence from our ***** Department shortly.

Apologies for the inconvenience caused to you in this regard.

Regards,

Avon Justine