Terrible Customer Service and customer adverse policy

Dear Avon Management Team

I joined Avon in August this year and I have had continuous problems with my packages ranging from not having items in the box and now having a faulty item in the box which I need exchanged because my customer is no longer interested.

This is truly unacceptable considering that most of my customers have to wait days to get their products and only to get a faulty product. As a representative I am disappointed as I feel sabotaged by the company. I had to apologize to my customer, take the faulty product back and start the arduous task of getting my return from the company.

This defeats the extra income concept.

I literally made an order where a crucial item (Alpha for Him ) was NIB , only to be told I can only have it delivered with my next order so now I had to come up with more money to place the minimum R515 order after doing so I had to follow up every single day to make sure my NIB is credited into my account. That being done the contingency order arrives with a faulty perfume bottle ( Attraction for her) . This is unacceptable.

After running around to make a third contingency order to honor my customer I am conveniently told that December orders are closed so now I have more disappointed customers.

Kindly remove item 24387 on back order and credit the amount into my account because my customer is no longer interested in the product.

Is this incompetence or a strategy to make more money out of people? Please take time to read the reviews on your Facebook page because this is not a unique problem.

This is so sad because Avon products are very good for the price but the policy and model used by the South African franchise is customer adverse.

Regards

April ********** 33