ZN
Zie N
1 reviews | Active since Feb 2016
02 Feb 2016, 16:00
TEDIOUS PROCESS FOR SHORTED PRODUCTS
3 out of 5 times i place my order it come through with unpacked items that have been invoiced. When you call them they tell you to contact your TL for credit adjustment that takes about 3-6 months to be processed. Recently, i called them for stuff that was not packed and i spoke to a RUDE AND ABRUPT MR WILLIS MAMETSA. The guy is rude and i don't a have word for the amount of the bad attitude he gave ME. He told me i was rude when he was the one who was totally rude to me.
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Avon Justine's replyOfficial
08 Feb 2016, 12:16Hello ziecko85,
Thank you for bringing this query to our attention.
As per our telephonic conversation,please be advised that we have a very rigid transaction reversal process due to the nature of our business.
However,as confirmed navigation is possible with the relevant tools and information.
Please note that the customer services issue queried with the referred to consultant will be addressed in accordance with Avon Justine compliance standards.
Kindly accept our sincerest apologies for the inconvenience caused to you in this regard,we look forward to improving your experience.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation,please be advised that we have a very rigid transaction reversal process due to the nature of our business.
However,as confirmed navigation is possible with the relevant tools and information.
Please note that the customer services issue queried with the referred to consultant will be addressed in accordance with Avon Justine compliance standards.
Kindly accept our sincerest apologies for the inconvenience caused to you in this regard,we look forward to improving your experience.
Regards,
Avon Justine
Avon Justine's reply08 Feb 2016, 12:16
Official
Hello ziecko85,
Thank you for bringing this query to our attention.
As per our telephonic conversation,please be advised that we have a very rigid transaction reversal process due to the nature of our business.
However,as confirmed navigation is possible with the relevant tools and information.
Please note that the customer services issue queried with the referred to consultant will be addressed in accordance with Avon Justine compliance standards.
Kindly accept our sincerest apologies for the inconvenience caused to you in this regard,we look forward to improving your experience.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation,please be advised that we have a very rigid transaction reversal process due to the nature of our business.
However,as confirmed navigation is possible with the relevant tools and information.
Please note that the customer services issue queried with the referred to consultant will be addressed in accordance with Avon Justine compliance standards.
Kindly accept our sincerest apologies for the inconvenience caused to you in this regard,we look forward to improving your experience.
Regards,
Avon Justine