MN
Millicent N

1 reviews | Active since Mar 2015

23 Jun 2016, 10:36

TEDIOUS ISSUES WITH WRONG OR NO PRODUCTS IN BOXES AND WITH RETURNS

<p>I have been a representative for Avon for quite some years really but now Avon has started to be uncaring for their reps and downlines. It has become an issue in as much that i think their staff have started to *****ing products. I will say so because if someone packs a box and not put all products in it but charge a customer for no product, that is *****ing. if i complain i will be sent to manager to leader, why is Avon unable to assist you immediately and directly. Some of our leaders are cities afar from some of us. Why does it have to be such a long tedious protocol to assist a customer from Avon. I ended up in many cases having to run at losses because my customers demand their monies back. The same issue with product replacement, Avon stuff have the tendency of just putting a product i never ordered in the box in lieu of something. I am a rep i sell i will not make choices for my customer. On occassions where the product was not in the boxs but charged, i will be told it will be told that it will be put in the next order and to my shock i still pay for it and worse is it becomes another job to claim refund from Avon. I am not happy at all</p>

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Replies (1)
Avon Justine
Avon Justine's reply27 Jun 2016, 13:35
Official

Thank you for bringing this query to our attention.

Please be advised that the referred to process has since been modified for simplicity. You have been sent a comprehensive email in this regard.

You feedback is of utmost value.

Regards,

Avon Justine