NP
Nicolene P

1 reviews | Active since Jun 2014

17 Jul 2018, 08:21

Takes forever to sort out a problem

I have been selling Avon for years now. I recently resided to push myself and take my business to the next level, I was a bit scared to do so much sales I was not very keen to sort out problems with customers complaining and cancelling orders and complaining if an item has been shorted etc.. I am keeping Avon's name high , so many people I know have sold Avon and stopped due to a lack of service and today I am sitting here after being a Avon sales leader and I am saying the same. I will however no longer be selling Avon after this order I am so negative and really Avon's service is bad. I had a order of R18 000 last month and I cant explain how messed up this order was for some reason my one box got missing items were still shorted after I eventually received my box. Avon did not keep my up to date unless I called in. Now I made a stupid mistake and paid my account of R6 188 and by accident never changed my reference number back to mine (it was my moms reference number) and now days have passed and no feedback from Avon.

You get treated like a ******** once you report missing items in your box I am not going to be treated like this. I was never so into Avon and now that I took my business to the next level I actually see how much time this takes from you and its not just the phrase " I Sell Avon" its actually time consuming and you need to work your butt off. But its not worth it when you get treated like this.

And all Avon does is send emails back and forth and no one actually does the effort to really keep their clients happy.

After talking to my sales leader below me she told me to go to the police and get a sworn statement from them and perhaps send that to Avon REALLY ?? Is this how you treat your hard working clients. Selling Avon wont be my priority anymore that I can say.

You have my details please i am asking you sort out my account I have paid my account sent all the documentation through JUST GET BACK TO ME PLEASE, please settle my account / transfer the money paid via my bank account into yours I USED the wrong reference by accident.

Nici **********

0
Replies (3)
Avon Justine
Avon Justine's reply17 Jul 2018, 08:57
Official

Good day Nicolene,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

We tried contacting you on 17.07.2018 at 08:54am but to no avail.

An email has been sent to the provided email address, your response will be highly appreciated for urgent resolution of your query.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply17 Jul 2018, 11:29
Official

Good day Nicolene,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

As per our telephonic conversation.

Kindly note, that your query is in progress.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply20 Jul 2018, 13:17
Official

Dear Nicolene,

Thank you for contacting Avon Justine.

As per our telephonic conversation.

Kindly note, that your query has been resolved.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***