STILL NO REFUND

I am due for a refund of R515.80. I called the credit control department and was advised I need to forward a email with the p.o.p and signed letter from myself requesting the refund, all was sent MON 11/23/2015 10:05AM. Received a response from Cheryl Mangwane stating the refund will take 5 working days to reflect, followed up 27/11/2015 then was advised by Pumeza Mantyi the process takes 21 working days. Again did a follow up 07/12/2015 now im told by Pearl Williams no information can be found on the system and again a response from Amrica Jagganath nothing found on the system. I am utterly disappointed in the very poor service I received,I completely love all avon products but because of the pathethic service I received im definitely not buying from avon and will advice friends and family not to either.