STILL AWAITING MY ORIGINAL 2013 IRP 5 FROM AVON

I am trying to urgently obtain an original IRP5 from Avon (AS PER A REQUEST FROM SARS) for a previous year when I was still a sales leader. I have sent emails, tried calling to no avail. After holding what seems forever the lady in the call centre who answered simply said hold please and put me back in line to wait another forever for another *********** person to answer. What am I supposed to tell SARS? Avon just put me on hold? This is why I am no longer affiliated with Avon, because of complete *********** staff.