1 reviews | Active since Jul 2015
skin damage
Good day,<br> I want to complain about the product i bought and started using it on the week of the 20th April 2015 the product is oil control set of which is been years using it, but that week i developed rush and it became worst i had to go to the doctor ,I have sent my complain to my manager Thabile Ndhlovu and she said she is going to be out of the country for Two weeks, but she said i must forward the pictures to her so she can send them to her manager, meanwhile she said i must send the complain to your office<br> <br> I did send write the complaint to the office,and they said they did receive the product bur it did not have the report that there was a serious matter of skin damage and they are not sure if they will get the sent products after few days they called me requesting a doctors report, i made an appointment and went to request it and i sent it through, <br> <br> <br> Consultant Number-***8<br> Manager-Thabile Ndhlovu<br> <br> Hope this will get urgent attention<br> <br> Kind Regards,<br> Lindiwe Dube @***
Thank you for bringing this query to our attention.
As per our telephonic conversation, finalised signed letter from Manufacturing Quality Specialist and Legal department is sent to the e-mail address provided.
We take every complaint seriously and investigate each one thoroughly. We have reviewed our complaint history and have confirmed that we have not received any similar complaints, for this product range. This in conjunction with our review of the quality results clearly indicate that there's no safety issue wit the product range.
We sincerely apologise for the inconvenience caused.
Please feel free to contact us on ***or *** for any enquiries.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, finalised signed letter from Manufacturing Quality Specialist and Legal department is sent to the e-mail address provided.
We take every complaint seriously and investigate each one thoroughly. We have reviewed our complaint history and have confirmed that we have not received any similar complaints, for this product range. This in conjunction with our review of the quality results clearly indicate that there's no safety issue wit the product range.
We sincerely apologise for the inconvenience caused.
Please feel free to contact us on ***or *** for any enquiries.
Warm Regards
Avon Justine
