Service is trash!

My mother and I purchased the Lisa mirror watch only to find that the set up is crazy and confusing. I wrote to Avon on Monday to send a rep to set up the watch. They responded with a manual on Wed on how to set it up. This manual is also confusing how the hell do ya'll expect us to set this up? You people must send a rep to set it up. This is frustrating I'm not satisfied with your service. I buy every month and a whole lot of products for my family this is crazy! I buy over a thousand rands and then be treated like this!