1 reviews | Active since Jan 2018
Service
I ordered products from Avon in November and they deliverd products but most of them were missing. They charged me for those products when I called them they told me to send the picking slip and copy of id to NIB which i did but i did not get help. I phoned several times and they kept saying i should resend they will sort it out but still nothing until they closed in December. When they open I called again and was told to resend again, spoke to Michelle. Response again, i phoned again today and was told to resend again to credit control i am not the only 1 who sends e-mails they will respond when they recieve it. I have tried to apply for a loan and i could not qualify because it shows that i am in arrears with Avon for R490 which is for the products i did not recieve. I do not know what to do anymore because if u ask to speak to the person you spoke to, to follow up they tell you can't which means you have to speak to a different people each time you call.
Dear Zamile,
I refer to the complaint you posted on Hello Peter and apologise for the poor level of service received.
We are investigating the matter and will be addressing the service issues with the relevant department.
We will be in contact with you again shortly.
Yours sincerely
Avon Justine
Escalations Team
Best regards,
Dear Zamile,
I refer to the complaint you posted on Hello Peter and apologise for the poor level of service received.
We are investigating the matter and will be addressing the service issues with the relevant department.
We will be in contact with you again shortly.
Yours sincerely
Avon Justine
Escalations Team
Best regards,
Dear Zamile,
Thank you for contacting Avon Justine.
Kindly note, your query has been resolved.
You can also contact us on:
***
***
Yours in Beauty,
Gugu Vilakazi
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Best regards,
Dear Zamile,
Thank you for contacting Avon Justine.
Kindly note, your query has been resolved.
You can also contact us on:
***
***
Yours in Beauty,
Gugu Vilakazi
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Best regards,
