Rude/Harassment/************ from Representative

I order the perfect brow set from a rep, i received the item yesterday and the product did not work on my brows

The rep was very rude and demanded i pay for it. I contacted your customer care and spoke to Khensani who advised that I do not have to pay for a product i am not happy with.

I have no issues paying especially becuase i had already tried it but the rep could have been more polite. She went on to come to my workplace to harass me. Screaming at me amongst my colleagues and demanding to see my manager, again not listening to me. The rep called me a cheapskate repeatedly.

I believe her name is Angelique and her contact number is ********** She proceeded to send me an sms stating "Please come for lessons on how to do your nasty disgusting eyebrows- free of charge from me ofcause cause clearly you can't afford or have the s****. You as cheap runaways on the street...running away from R120, sis u disgusting"

What measures are in place for such behavior from reps? Was i wrong to want to return a product that i was personally not happy with? Colleagues that previously ordered from this rep here say she is always rude... why does avon not deal with her. Money is definitely not a problem and had she been polite i would have given her with pleasure.

How can I be assisted with this?