Rude personal from call centre

About a month plus ago I wrote a complaint about not receiving my order in December 2016. However I was contacted by a very rude personal from Avon called Thepiso Makheta. When I asked her questions and tried showing her my views and frustration with the matter at she became arrogant and rude therefore I told her to go to hell because I didn't need her attitude if she cannot assist me. I've been sitting with the Affidavit since the 19/03/2016 and still my matter has not been corrected instead I got additional R150 as correction because of this stupid matter of a useless courier company that gave someone my box while I was on leave and they never contacted me to find out my whereabouts for delivery.