Returned Goods yet no refund

In September I ordered some lipsticks from avon and returned them due to my client wasn't interested anymore. So I returned them back to my sales leader Mmkgabo who said it take four weeks for the money to reflect back on my avon account. It's now November and still my account has not reflected the amount of the returned lipsticks. I've gone to lengths of sending avon an email but no reply, I've spoken to my sales leader but she just gave me the cold shoulder. So I do not know what to do anymore.