HP
Helen P
1 reviews | Active since Mar 2010
04 Mar 2021, 09:53
Require feedback or assistance from Avon Credit queries.
Good day
Please see details below.
After doing a PAXI return, I received an sms informing me that a credit had been processed, but these details are incorrect.
I emailed credit queries on 25 February 2021 and sent a copy of the picking slip. Incorrect Invoice no.: ***8 - this inv. does not belong to me. Incorrect item processed: *** Pro Detangling Brush
Correct Invoice no.: ***2 Correct item number: *** Cosmetic case
I have been credited on my account, but with the incorrect item.
Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Avon Justine's replyOfficial
04 Mar 2021, 09:56Dear Helen,
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Yours in Beauty,
Amanda Wagter
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Yours in Beauty,
Amanda Wagter
Avon Justine's reply04 Mar 2021, 09:56
Official
Dear Helen,
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Yours in Beauty,
Amanda Wagter
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Yours in Beauty,
Amanda Wagter
HP
Helen P's updateReviewer Update
05 Mar 2021, 15:51***** to Amanda Wagter, Segment Service Agent - Avon Justine. Within 10 minutes of my post she made telephonic contact, 24 hours later my issue was resolved and processed. Thank you.
HP
Helen P's update05 Mar 2021, 15:51
Reviewer Update
***** to Amanda Wagter, Segment Service Agent - Avon Justine. Within 10 minutes of my post she made telephonic contact, 24 hours later my issue was resolved and processed. Thank you.