Rep Account Deactivated Without Notice, Payment Taken, No Delivery or Refund – Appalling Service

Without any notice, my representative account was deactivated — all while I was still receiving representative emails, even into this current month. Unaware of this deactivation, I placed an order on 4 May 2025 and paid in full on 6 May 2025. When my order hadn’t arrived by the following week, I emailed Avon on 14 May 2025 with proof of payment and screenshots from my account of the order. I received an automated bounce-back saying the email address (listed on their website!) doesn’t exist. I then contacted every other email listed and was told by the queries department that order was put on hold because my account was inactive — something that was never communicated to me when I first signed up or even after deactivation. My rep suite was also still running perfectly, so I had no indication anything was wrong.

On 15 May, I requested a refund. Instead of resolving this, Avon deleted my order and told me to send the refund request to their admin department. I comp****, only for Avon to go completely silent. I had to call them just to get any assistance. I was then told the money was "credited" to my Avon account — which is inactive. So how am I supposed to use that credit? I sent over the Bank confirmation letter, proof of payment and copy of my ID, to just be told its being escalated.

I still haven’t received my money back. I can’t even log in to check if the credit exists. Credit control department’s only response on 20 May 2025 was, again (keeping in mind that my email to them was sent on 14 May and the issue was supposedly escalated), that my account is inactive.

So how exactly am I supposed to get my refund?

This entire experience has been beyond frustrating. From a lack of transparency to zero accountability, I can confidently say I will never be a representative or customer again. This company has been pathetic from the start.