Releasing Of Orders

On Friday I made a payment on my Avon account and sent them an email to request release of the order on hold. However, no order was released, not even today, after the account was credited with the R500 that was paid. Acc has sufficient credit available and no amounts in arrears. Not acceptable and very bad service. I plan my diary around deliveries of the box and if things like this happens it messes up my whole diary and all appointments that was made.