DD
Derinee D

1 reviews | Active since Aug 2018

24 Oct 2023, 16:33

Reinstate account

Feeling dissapointed is an understatment.

You handed my account over to ITCBA. I made arrangements with one of their agents.

The first payment was in August of R10 as it was a test payment checking if the easypay works.

End August I paid full amount.

I have been going back and forth with them and yourselfs.you keep on telling me that you are waiting on itcba to pay thr money over to you. I sent you my proof of payments, I sent ypu thr paid up letter that ICTBA sent me yet You tell me to contact ITCBA.

I want this sorted. I requested to cancel the account, to this dsy no one is calling me emailing me nothing.

This is going on for a while now and you just cant reinstate my account or cancel it.i am so so frustrated and dissapointed. I never had such services from you guy.

0
Replies (1)
Avon Justine
Avon Justine's reply24 Oct 2023, 16:53
Official
Good day Derinee,

Thank you for bringing this to our attention.

We really apologies for all the stress and inconvenience you had to endure due to this. 

Kindly note, we will be inContact with you shortly for resolution.

Hope above is in order.

Warm Regards
Nomsa