NL
Nawaal L
1 reviews | Active since Jun 2010
29 Jun 2015, 09:40
refuse to give me refund on double payment I made
on 20.06.2015 i made a double payment of R1701.55 into their account. I sent them an email on that very same night requesting a refund. They then responded and asked me for bank details and proof of payment. Upon sending them all these details tehy have requested on 24.06.2015. On 25.06.2015 they sent me an email that there was no banking details, but yet on their return email the banking details was there.Then on 27.06.2015, they sent me another email stating the following \Good day Client
Helpful (0)
Replies (1)0
Replies (1)
Avon Justine's replyOfficial
30 Jun 2015, 11:09Hello Lawnn01,
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, signed letter with personal banking details and screen shot proof of payment is received and forwarded to Admin department.
You advised journal to be cancelled and deduct this months invoice from the overpaid amount on account.
Admin department confirmed journal will not be processed.
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, signed letter with personal banking details and screen shot proof of payment is received and forwarded to Admin department.
You advised journal to be cancelled and deduct this months invoice from the overpaid amount on account.
Admin department confirmed journal will not be processed.
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
Avon Justine's reply30 Jun 2015, 11:09
Official
Hello Lawnn01,
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, signed letter with personal banking details and screen shot proof of payment is received and forwarded to Admin department.
You advised journal to be cancelled and deduct this months invoice from the overpaid amount on account.
Admin department confirmed journal will not be processed.
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, signed letter with personal banking details and screen shot proof of payment is received and forwarded to Admin department.
You advised journal to be cancelled and deduct this months invoice from the overpaid amount on account.
Admin department confirmed journal will not be processed.
We apologise for the inconvenience caused.
Warm Regards
Avon Justine