Refund request not processed

After speaking to Avon representative on the 22nd of December, i was assured that my refund will be processed on the first week of January and i have not received any form of communication from them ever since. I then send an email to all the managers including the lady who called me and no one has bothered to reply. What they are failing to understand is the fact that this refund (funds) belongs to people and their delay is putting me in an awkward situation. This is frustrating and time consuming. I am tired of being given unrealistic time frames and empty promises. No one is taking accountability for this, Avon disregard their clients, can someone give me proper dates and refund me