Refund request

I ordered products from Avon and after they promised that they have a turn around time for delivery of 4 days , i waited for over two weeks and did not receive any package, i then contacted their call centre to locate my package but was continuously being put from pillar to post, i requested them to refund me so i can pay back my clients and only after 2 weeks they are telling me that i will be refunded next year, no apology but arrogance, The call centre is not helpful, i spent approximately R400 Contacting them and there has not been any positive feedback to date. please help <br> <br> please see the correspondence below <br> <br> From: Angelica Shelton/WST/ZA [Email Removed] <br> Sent: 17 December 2015 01:43 PM<br> <br> Subject: RE: Acc no ***: Account cancellation and refund<br> <br> Good day<br> <br> Your request was sent after cut off.<br> <br> Refund will commence 2nd week in January.<br> <br> Apologies for the incovenienced caused. <br> <br> <br> ---<br> <br> <br> <br>