Refund on Missing box

<p>I placed an order first week of March, instead of 3 boxes i only received 2.</p> <p>I was re-invoiced again for the same 3 boxes a week later and was told that my box that was not delivered whet missing in the warehouse. Fast and Furious issued a Loss Letter on 10/04/2017 for the amount to be credited back to me for the box that went missing; this was to the value of +-R2700</p> <p>I have now contacted my TeamLeader surely she is tired of me if she even sees my name on her phone and i have reported it to my Area Manager.</p> <p>The emails i keep on getting it that it has been escalated and will be processed.</p> <p>Apparently the credit note was already passed on for processing on 31/05/2017 but still not credited to my account.</p> <p> </p> <p>How long does it take to do a refund surely it does not take almost 4 months.</p> <p> </p> <p>Can i please have assistance as i am getting fed-up now trying got get this sorted and i struggling every month and week with my order not going through due to non-payment of this amount. I refuse to pay this as it s not my fault that the box went missing.</p> <p> </p> <p>Thanks</p> <p> </p>