NB
Nombuso B

1 reviews | Active since May 2015

05 May 2017, 16:07

REFUND FROM MY ACCOUNT IS REFUSED, I AM GIVEN DIFFERENT STORIES AND A RUN ARROUND

<p>Hello Peter,</p> <p> </p> <p>I was an agent selling Avon products and it happened that my account was being overdue whilst I had products to return to AVON, I then paid the account an amount of R700.00 and then sent the prodcucts later to AVON for credit through my Sales Manager.</p> <p> </p> <p>in December 2016 I sent a request for a refund and credit control requested proof of payment and i sent the proof of payment and they told me the refund will be refunded. Two months later there was no refund to my bank account and they told me now they wanted proof of payment amounting to R1400 of which I never made , I do not know who have used my account and now I am being punished for what?</p> <p> </p> <p>My bank can certify payments I made. Now my refund is being refused.</p>

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Replies (2)
Avon Justine
Avon Justine's reply13 Jun 2017, 11:46
Official

Dear Nombuso,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Refund

Kindly note your enquiry has been escalated for an urgent assistance.

Once we receive feedback we will advise you accordingly.

You can also contact us on:

  • Service Centre: ***
  • Queries: ***

Yours in Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply18 Jul 2017, 15:36
Official

Dear Nombuso,

Thank you for contacting the Avon Justine Queries Team.

Refund

As per our telephonic conversation.

The refund can not be processed as we need the proof of payment.

Without the proof of payment, a refund can not be processed.

The system also shows that the last order was placed by you and also received and signed by you.

Please note, this query will be closed.

For any queries please contact us on:

Yours in Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***