TM
Tshepiso M

1 reviews | Active since Mar 2017

08 Mar 2017, 10:51

REFUND-Avon Account Number ***

<p>REFUND-Avon Account Number ********** 50</p> <p>IF YOUR PEOPLE ARE GOING TO BE IMPATIENT ABOUT WHEN PEOPLE ARE FRUSTRATED TELLING ME THAT IF I THINK HELLOPETER IS THE BEST PLATFORM FOR ME TO RAISE MY VOICE THEN I SHOULD GO AHEAD AND RESEND MY COMPLAIN AGAIN.<br />IF THIS ISSUE IS NOT RESOLVED AND THIS MONEY IS NOT REFUNDED THIS WILL KEEP BEING RE-POSTED OVER AND OVER AGAIN.</p> <p>Its been waiting for my ****** Refund for 9 Weeks where else when i send through an email i was advised that within 21 Working days i will receive my Money back..All documents have been forwarded to you i have even state the reasons for me wanting to close this account but yet no Sympathetic has been expressed towards my situation you claim to be lifting people up but yet there's nothing you doing to improving you pathetic Customer Services.</p> <p>This is the email i sent you on the 9th of January and again on the 27th of January but yet still i haven't received my REFUND.</p> <p>To: ********** />Sent: 27 January 2017 03:44:14 PM<br />Subject: Re: REFUND</p> <p>Good day ,</p> <p>My name is Betty with Avon Account Number ********** 50 i would like to close my Avon account as i am unable to go canvasing for clients i unfortunately had an accident and which resulted snd left me with a broke my ankle , so now i would unfortunately like for you guys to please REFUND me back my money, please i have unfortunately lost my Proof of Payment for the month of December made on the 3rd and i have attached the Avon G13 statement as proof of payment which i think should suffice as proof of payment. This payment was made before i had my injury but however there was a credit balance of -R718.97 that was due to me i have also attached the proof of payment of October 2016</p> <p>And your Response to this email was :<br />********** /><br />Jan 28</p> <p>to me<br />Dear Client</p> <p>With reference to your e-mail dated, 27 January 2017 03:44 PM, please be advised as follows.</p> <p>Kindly note that we have sent a request to the refunds department to process.</p> <p>Yours in service,<br />CRE.Yaseen Esoof</p> <p><br /> i then made a follow up email :</p> <p>Tshepiso Mokgabi ********** /><br />Jan 28</p> <p>to creditcontrol..<br />Please advise how long will it take for me to get my money refunded back to me.</p> <p> </p> <p>And again your response was :<br />********** /><br />Jan 30</p> <p>to me<br />Dear Client</p> <p>With reference to your e-mail dated, 28 January 2017 01:07 PM, please be advised as follows.</p> <p>Kindly note that with in 21 days.</p> <p>Yours in service,<br />CRE.Katlego Mooki</p> <p> </p> <p>Tshepiso Mokgabi ********** /><br />Feb 22 (12 days ago)</p> <p>to creditcontrol..<br />Good Morning :)</p> <p>I trust this email finds you well,</p> <p>Please advise on how far is the process in getting my money refunded back to me?</p> <p>As per your email above you had advised that within 21 working days i will be refunded back my money.</p> <p>I would really appreciate your Urgent response.</p> <p> </p> <p>Your response to my email above:</p> <p>Good day</p> <p>Kindly note you required to send the proof of payment for further assistance</p> <p>Yours in service<br />Sinah Segwana</p> <p> </p> <p>Which part of i have missed placed my Proof OF PAYMENT AND THE ATTACHED STATEMENT FROM MY G13 AVON STATEMENT SHOULD SUFFICE AS PROOF OF PAYMENT DIDNT YOU NOT GET.</p> <p>CAN I PLEASE HAVE MONEY BACK I DID NOT TAKE ANY OF YOUR PRODUCTS AND I DO NOT OWE YOU ANYTHING.</p> <p> </p> <p>IF NOTHING IS DONE ABOUT THIS REQUEST BELEIVE ME YOU THIS REVIEW WILL BE ONLINE EVEYDAY UNTIL SOMEONE GIVES ME MY MONEY BACK.</p>

0
Replies (1)
Avon Justine
Avon Justine's reply08 Jun 2017, 12:29
Official

Good day Tshepside02,

Thank you for contacting Avon Justine

Refund

We do apologise for the inconvenience caused.

Kindly note, I tried calling you at 12:20 pm today and your number goes to voicemail.

Please send the following to the below email address for further assistance with a refund:

  • Letter confirming a refund:
  • Banking Details where the refund should be made to:
  • Account Number:
  • Identity Number:

Please send the above-mentioned to the below email address.

Once the above-mentioned has been received a refund will be made into your requested account.

Kind Regards,

Janine Dwayi

Avon Justine
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***