Refund and Failure to Close my account
<p>I requested my account to be changed from Credit to Cash account in November 2016 as soon as I found out that it had a negative impact on my credit score. I received the worst kind of service from the Call Centre agents when I called in., I eventually sent an email requesting for this change and it took over 2 weeks with a lot of back and forth for that to happen and I requested a Paid up letter to confirm that my account was cash and that nothing was owed by me to Justine but I was told I wasn't going to get it as my account was techniocally still active. I asked them to please make sure that this was communicated accordingly with the credit Bureau and I was assured that this would be taken care of.</p> <p> </p> <p>Just last month I checked my credit rating and the accounts that were reflecting under my name and surprise surprise Justine is still showing as a credit account. I spoke to my Upline about it and she sent an email to the head office and apparently it was being "taken care" of and till this day nothing has happened. Instead my account was cancelled as per my request but it is still showing as active on my credit report.</p> <p> </p> <p>I sent an email AGAIN requesting that this be resolved and that I be credited with the money owed to me that was still in my account upon cancellation and still no response. I am both dissapointed and disgusted by the way this company has handled my situation, I mean as a Network Marketing I had hoped that Justine would supplement my salary but instead it has been nothing but a big ***** up and I don't even wanna mention the service I received from the consultants and the e-mails not being responded to.</p> <p> </p> <p>I informed all my downlines of this issue and they also had their accounts deleted but I WANT THIS RESOLVED AND I WOULD LIKE TO GET MY MONEY BACK.</p> <p> </p> <p>I will not stop telling people about the appalling service and the inconvenienced that this whole thing has caused me until my issue is attended to and resolved.</p> <p> </p> <p>I hope to never ever have to deal with the likes of Avon Justine and I will be sure to not even use any of your products ever again. Utterly Disgusted by your service.</p> <p> </p> <p>Regards</p> <p>Pumza</p>
STILL NO RESPONSE FROM JUSTINE!!!!
PATHETIC
STILL NO RESPONSE FROM JUSTINE!!!!
PATHETIC
Dear Pumza,
Thank you for contacting the Avon Justine Queries Team.
ITC Update
Kindly note a request has been sent for your ITC to be updated.
A paid up letter has been sent to you on the 20.06.2017, please confirm if you have received the letter.
We do apologise for the inconvenience caused.
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Pumza,
Thank you for contacting the Avon Justine Queries Team.
ITC Update
Kindly note a request has been sent for your ITC to be updated.
A paid up letter has been sent to you on the 20.06.2017, please confirm if you have received the letter.
We do apologise for the inconvenience caused.
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
But I don't understand why my request wasn't attended to in November 2016 when I initialy requested it.
I had asked for my account to be changed to a Cash account back then, why wasn't my status on my ICT not changed? And please don't tell me it's not your fault, I had more than 1 credit account and they managed to sort it out in 21 days as they stated.
But with Avon Justine this is simply not the case, and I have read all the reviews about you guys causing people to be blacklisted. I just need this resolved ASAP, I don't know why I have to even suffer so much in order for it to happen.
I don't even want to mention the pathetic service I always get when I call in.
I am making sure that all my downlines know about this and anyone else willing to listen.
But I don't understand why my request wasn't attended to in November 2016 when I initialy requested it.
I had asked for my account to be changed to a Cash account back then, why wasn't my status on my ICT not changed? And please don't tell me it's not your fault, I had more than 1 credit account and they managed to sort it out in 21 days as they stated.
But with Avon Justine this is simply not the case, and I have read all the reviews about you guys causing people to be blacklisted. I just need this resolved ASAP, I don't know why I have to even suffer so much in order for it to happen.
I don't even want to mention the pathetic service I always get when I call in.
I am making sure that all my downlines know about this and anyone else willing to listen.
AND WHAT'S THE STORY WITH REFUNDING MY ACCOUNT?
AND WHAT'S THE STORY WITH REFUNDING MY ACCOUNT?
Dear Pumza,
Thank you for contacting the Avon Justine Queries Team.
ITC Update
As per our telephonic conversation, I have sent a request for a refund to be done and also your ITC to be updated.
We do apologise for the inconvenience caused.
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Pumza,
Thank you for contacting the Avon Justine Queries Team.
ITC Update
As per our telephonic conversation, I have sent a request for a refund to be done and also your ITC to be updated.
We do apologise for the inconvenience caused.
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
CAN YOU GUYS PLEASE TELL ME WHETHER OR NOT I AM GETTING THIS REFUND?
SO THAT I STOP WAITING FOR SOMETHING WE ALL KNOW WILL NEVER HAPPEN.
JANINE PROMISED TO CALL ME BACK YESTERDAY ALREADY TO GIVE ME A RESOLUTION FOR THIS ISSUE BUT STILL NOTHING. UGHHH
CAN YOU GUYS PLEASE TELL ME WHETHER OR NOT I AM GETTING THIS REFUND?
SO THAT I STOP WAITING FOR SOMETHING WE ALL KNOW WILL NEVER HAPPEN.
JANINE PROMISED TO CALL ME BACK YESTERDAY ALREADY TO GIVE ME A RESOLUTION FOR THIS ISSUE BUT STILL NOTHING. UGHHH
GUYS I CHECKED MY CREDIT REPORT AGAIN AND STILL NO CHANGE AND NO REQUEST WAS SENT OUT BY YOU GUYS.
I MEAN JANINE WAS CALLING ME AND SELLING ME DREAMS ONLY TO SHUT ME UP, WHAT'S HAPPENING WITH MY REFUND? AND WHAT'S HAPPENING WITH MY CREDIT REPORT.
I HAD ANOTHER COMPANY SORT IT ALL OUT WITHIN A WEEK OF ME MAING A FULL PAYMENT THAT I ACTUALLY OWED TO THEM.
ALL I NEED IS FOR YOU GUY TO TELL ME STRAIGHT UP IF YOU'RE NOT GOING TO DO ANYTHING ABOUT THE MESS YOU HAVE PUT ME IN. I HAVEN'T HAD ANY RESPONSE FROM YOU SINCE I REQUESTED A REFUND INTO MY ACCOUNT, OR IS THAT THE PLAN? TO CHOW MY MONEY? LOL WOW
GUYS I CHECKED MY CREDIT REPORT AGAIN AND STILL NO CHANGE AND NO REQUEST WAS SENT OUT BY YOU GUYS.
I MEAN JANINE WAS CALLING ME AND SELLING ME DREAMS ONLY TO SHUT ME UP, WHAT'S HAPPENING WITH MY REFUND? AND WHAT'S HAPPENING WITH MY CREDIT REPORT.
I HAD ANOTHER COMPANY SORT IT ALL OUT WITHIN A WEEK OF ME MAING A FULL PAYMENT THAT I ACTUALLY OWED TO THEM.
ALL I NEED IS FOR YOU GUY TO TELL ME STRAIGHT UP IF YOU'RE NOT GOING TO DO ANYTHING ABOUT THE MESS YOU HAVE PUT ME IN. I HAVEN'T HAD ANY RESPONSE FROM YOU SINCE I REQUESTED A REFUND INTO MY ACCOUNT, OR IS THAT THE PLAN? TO CHOW MY MONEY? LOL WOW
I WILL BE SHARING THIS REVIEW ON ALL SOCIAL MEDIA PLATFORMS THAT I CAN ACCESS. I WILL KEEP SHARING IT UNTIL PEOPLE CAN SEE YOU FOR THE ****** THAT YOU ACTUALLY ARE.
I WILL BE SHARING THIS REVIEW ON ALL SOCIAL MEDIA PLATFORMS THAT I CAN ACCESS. I WILL KEEP SHARING IT UNTIL PEOPLE CAN SEE YOU FOR THE ****** THAT YOU ACTUALLY ARE.