CD
Carmenlita D

1 reviews | Active since Sept 2012

01 Nov 2015, 17:55

Receiving of Incorrect goods

My friend ,my daughter and I ordered goods from an avon agent for the month of October. Close to month end I asked if she has received the goods and was told one box was ******, which had our orders in, and she was waiting on avon to replace the products. Before we received the products the lady let me know (all this was done through my sister) that the shampoo-conditioner-serum set was not what we ordered ,I said its fine.When I received the goods that was not all that was wrong. My daughter and I ordered the glimmersticks eyeliner code:31409 @ 2 for R65,instead we got alaways on point eyeliner code:54489. We also ordered colortrend read my lips @ 2 for R27,I ordered 2 lovey dovey code:30004, I received one and 1 clear,I don't wear clear,my daughter ordered 2x kiss kiss code:29993,she received one kiss kiss and one color trend lip balm code:39212 . This is unacceptable as this is not what we ordered,and no I didn't send it back because then we wouldn't have gotten anything and the thing is we payed for the stuff. I received a cream and 2 very small perfumes to say sorry and I appreciate it but what I wanted is the correct goods. I am very disappointed.

0
Replies (1)
Avon Justine
Avon Justine's reply02 Nov 2015, 15:36
Official
Hello carmie.d,

Thank you for bringing this query to our attention.

Apologies are in order for your unpleasant experience with substituted items.

As per our telephonic conversation, you are welcome to return the undesired items.

Substitution is based on the availability and popularity of the selected item, we endeavour to fulfil your order by replacing it with a product of similarity.

We look forward to improving your experience in the future.

Regards,
Avon Justine