1 reviews | Active since Dec 2016
RECEIVED SHORT BOXES AND AVON IS STILL FOLLOWING UP WITH DISPATCH FOR A WEEK NOW
<p>I'm so sick and tired of Avon for not taking their representatives serious, its either you get short items in your orders or its late delivery or your Zone manager can't meet with you for returns and adjustments on your account. I placed an order on the 18th and it was not invoiced due to that I had to pay the difference,then I paid the difference and my order was invoiced on the 23rd. On the 27th I called the Fast and Furious and they told me that they received my order but its only 2 boxes and the 3rd one they haven't received it,so they will deliver the 2 boxes on the 28th and as soon as they receive the 3rd one which is box number 2 of 3 they will deliver it, then I immediately called Avon and asked them why did they dispatch short boxes,they told me they will lodge a complaint which they will get feedback within 24hrs.On the 28th I received my 2 boxes which is 1of3 and 3of3, then I called Avon to enquire about the other box 2of3 and I was given the same story,I made a follow up again on the 29th,the 30th and today the 31st, I'm still getting the same story that they will follow up with dispatch. My customers are mad at me for late deliveries and short items they haven't received,some are even cancelling their orders or want to pay end if April. Avon is just being selfish and when you don't place orders anymore,they call you to beg you start placing orders again and at that time its their fault that you not placing orders again. I want my outstanding box 2of3 to be delivered tomorrow morning which is the 1st of April 2017 or I will take this further and stop selling Avon. My invoice number is ********** 7.</p>
Dear Johanna,
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Missing Box
We do apologise for the inconvenience caused.
According to the notes on the system box 2 of 3 was delivered successfully.
Also, note that management has been made aware of the missing items in the boxes as well and is working endlessly on finding solutions for the missing items.
Yours In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Johanna,
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Missing Box
We do apologise for the inconvenience caused.
According to the notes on the system box 2 of 3 was delivered successfully.
Also, note that management has been made aware of the missing items in the boxes as well and is working endlessly on finding solutions for the missing items.
Yours In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
