Query not resolved

I made a payment of R2250.00 on the 2nd June into may Avon account in error, the payment was supposed to be done into my Justine account, I sent an email to credit control informing them about my issue and also sent them the proof of payment. I was rep**** on the 5th June and was advised that my query was sent to the journals department and that my payment would reflect on my Justine account shortly. I sent other emails to do a follow up on when my problem would be resolved but no one rep****. I've tried calling them this morning but my line keeps getting cut when I speak to a consultant. It's the 11th today it's been over a week and my issue hasn't been resolved still, I would appreciate if someone would let me know what's going. I have Justine orders on hold that needs to be released .<br> Avon Acc No: ***<br> Justine Acc No: ***7