querie not attended to and no respond.

I contact justine last year in December becouse i made an order which us not delivered and they asked me to email affidavit and i did that and nothing was made and i called again and i spoke to Thoko Skosana and she said i must email affidavit and i did that again and she resend me that affidavit in that email she Cc [Email Removed] but still my query is not attend to. I called again on the 18 may asking about my query and the lady said i must email affidavit again cos the is nothing that was done on my query and really its 5 months now nothing has been done and am busy spending on the calls that i making and the emails that am sending. On the 18th may i hve send email to Thoko and Queries@fnf asking about my account they never responded me. Please helf cos this thing is reflecting bad on my credit record. I can't go on like this really. Every time when i <br> Need to make an order i must spend again by calling them to process my order or else it will be held on hold. Please man guys do you job. EIsh!!!!! ****ed of on a serious not. Mxm.