Prompt service!

I am an Avon Consultant. Deliveries were going smoothly until I picked up a problem with the system defaulting to my PUP (pick up point) address - (3 orders), only my cell number appeared on the parcel. Fastway very kindly contacted me and I duly picked up my parcel at their offices. I emailed Queries at Avon and was immediately called back. The problem was sorted that day. A few days later I emailed again as the status on 2 parcels remained at invoice status and I like to deliver as quick as possible to my clients. My mail was answered within minutes and I was assured that my parcels were actually being delivered that day...and so they were!!