Poor service Avon

I buy Avon products every month and on opening my foundation, I immediately noticed the color is not right. I checked the name and codes, all of which were the same. I tried to have it swapped in town at a store, who confirmed the color I use no longer exists. I’ve sent emails to Avon customer care with photos of both bottles, but since Tuesday, no reply, nothing, not even an acknowledgement of my complaint! Poor service and reason for me to not order anything anymore...