Poor service - Avon

<p>Good Day</p> <p> </p> <p>My name is Dineo Mokgoateng – ********** 307081</p> <p>Phone number: ********** 569</p> <p>Avon account number: ********** </p> <p> </p> <p>I have never been so disappointed in life like Avon disappoint its REPS</p> <p> </p> <p>I have ordered in the month of June, and on that order there were two Lips sticks</p> <p>Which I didn’t receive but Avon charged them, I called and spoke to the gentlemen by the name of Thabo if my memory serves me well</p> <p>He advised that I should pay them, then he will make note and send them with my next order without charging them</p> <p>I did as he advised, then I spoke to Audrey which is my sales leader, gave her all the information she said she will arrange so that I can be credited back , which to date it is not</p> <p> </p> <p>Then I ordered again in July, as Thabo said they will send them through with the next order, they did indeed but the difference now was that they were charged again, bare in mind initially I paid for what I didn’t get, I get them I should pay again</p> <p> </p> <p>I just paid what was due to Avon and left that amount out but now it is still reflecting as my overdue amount</p> <p> </p> <p>The most concern I have is that makes me angry is that my name is dragged in mud, this is affecting my credit score</p> <p>I would rather stop making money for you if it is going to mess up my life</p> <p> </p> <p>Why must we suffer for your mistake, how do you charge something and not pack it</p> <p>Do you guys even verify what is in the box before it.</p> <p>Why does one go through such a hassle just to return or get credited back?</p> <p>This is not the first time I experienced this issue, but other times the sales leader was able to help</p> <p>She is currently on maternity leave, and I feel that it is not even fair that I am bothering her</p> <p>Why can’t a big company as Avon allocate people to do this kind of work since it’s your fault?</p> <p> </p> <p>Right now I have orders to place but guess what I won’t simply because you guys will hold them</p> <p> </p> <p>I really hate how you run things, such incompetence, I really dislike it</p> <p> </p> <p>I once battled to get a car finance because I was listed as a bad payer by you in 2012</p> <p>And it was for the same issue, returning the products but no credit back</p> <p>I really don’t want to be in a situation, I forgave you once for tarnishing my name, but not again</p> <p>If it means I go to my lawyers now I shall really do that, and in process quit selling Avon</p> <p>I don’t want anything affecting my credit score </p> <p> </p> <p>I hope I shall be assisted this time</p>