Poor service

I have family and friends that are avon reps. Every single month, the orders are short, but charged for. Incorrect products. And the part that I don't understand is when they submit an order, on the 1st day of the new month, how can the products be sold out already. Customer service is of no help, they are abrupt, and tell you to wait for your order, even if they messed up. Incorrect information are given for new reps. Orders are delay, for no apparent reason. Some reps wanna resign, because of this, others do not wanna join, because of this. How can every month, and each order, have mistakes. And when you want to return, an incorrect item. You have to wait for so many different signatures, I think that is ridiculous, seeing that the error is on a ins side. And what about new applications. U need different signatures, before you send the application. Why can't we send it directly to avon. Why wait for sales leader, and zone managers signature. Does this not waste a whole lot of time. As these people are not in your area anymore. And substitute products are unacceptable, don't u think if the client wanted sumtg else, they would have ordered that instead. We r not even consulted 1st