Poor service

Can avon pls do something about my name being blacklisted because of ***** account which was opened on my name,the ***** account was solved with avon on 30 September 2017 but avon still appear on my credit profile,I did send the email on the 19 february 2018 and they reply saying within 48 hours they will tel me the feedback but until now nothing,pls avon do something my application of personal loan fail because of this and I really need the money for something important.joh I'm tired