RV
Rene V

1 reviews | Active since Dec 2015

21 Dec 2015, 16:27

POOR SERVICE

I've been buying (and use to sell) Justine for years now and it comes with huge disappointment this month. <br> <br> After battling to find a Consultant actually willing to help me with an order (Christmas Gift for my mom), and placing an order in time, I have had no response or feedback to date. I cant get hold of consultant, the Team Leader is also not available and Justine Head Office/Call Centre just throws their arms in the air and say they cant assist me as I am not a consultant. It is 3 days until Christmas...and I am standing empty handed<br> <br> Really JUSTINE - get your representatives properly trained in providing a service to the public. If they don't sell, and we stop buying, you might close you doors or are you so well off financially that you can afford losing clients.<br> <br> Is this the best service we deserve!!!

0
Replies (1)
Avon Justine
Avon Justine's reply22 Dec 2015, 10:58
Official
Hello renevv,

Thank you for bringing this query to our attention.

As per our telephonic conversation, the matter is resolved to your satisfaction.

The consultant will contact you, to deliver the products on Thursday the 24th of December 2015.

We apologise for the inconvenience caused.

Please feel free to contact us on ***or ***

Warm Regards
Avon Justine